FAQ
Ordering
What size should I buy?
Please confirm your size using our measurement images and measurement chart. If the images don't help you, you can always go to your local tailor and have your size taken. The best way to find out which size will fit you best is to compare your measurements with our sizing chart, which is also included on each dress's product page.
How long before the event should I place my order?
During peak seasons, order delivery takes a minimum of 3 to 4 weeks. In addition to shipping time, we recommend setting aside an extra week for dress fittings and any necessary alterations. Therefore, we advise placing your order at least 4 weeks in advance to ensure ample time to receive your item.
Total lead time = Processing time + Shipping time
Do you offer custom size service?
Yes, we provide customized sizes for each dress. There is no extra charge for a custom size and the processing time is exactly the same as a standard size.
What payment methods do you accept?
You can use PayPal as a payment method to purchase items at Fauvia. We also accept credit and debit cards such as Visa, Mastercard, American Express, Discover and JCB.
Shipping & Returns
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is your return policy?
For All Standard Size Orders: In order to provide a better shopping experience and customer service, Fauvia offers a full refund for all standard size orders if the dress doesn't fit or you change your mind. However, please note that the shipping and rush fees will not be refunded.
For All Custom Fit Orders: Customized dresses are made just for you and no one else. So we are sorry that we cannot accept returns on custom dresses. However, if there are any damaged, defective or mis-shipped items, we will offer a refund or resend new ones to provide a hassle-free shopping experience.
Easy returns within 15 days: Please submit a return request via email within 15 days of receiving your order to make sure you are eligible for a return.
For more information, please check our Return Policy page
Do you offer expedited shipping service?
Yes. We offer expedited shipping, which takes about 3-7 business days to the US. (3-7 business days is just the shipping time, not including the processing time)The standard shipping takes around 10-15 business days.
How long will it take to receive my order?
Usually it takes around 3-5 business days for processing and 3-7 business days for expedited shipping, and 10-15 business days for standard shipping.
