Refund policy
Thank you for shopping at Fauvia. If you are not completely satisfied with your purchase, we’re here to help.
Return Policy
Please note that any request regarding an after-sale problem must be issued within 15 days after the item arrives. And our refund policy is product-specific, so please refer to our refund policy page or contact us for more information.
Note: Any returned items without informing and contacting us in advance, no refund will be initiated.
① For All Standard Size Orders
We offer a full refund if the dress doesn't fit. However, please note that the shipping and rush fees will not be refunded. Additionally, the charges for shipping the dress back to us will be borne by you, the customer. So please double check your measurements and color selection before placing your order to avoid any issues.
We assure a hassle-free experience with our full refund policy, including shipping and rush fees (if applicable), for any standard-size dresses that are damaged, defective, or mis-shipped. Please provide pictures as proof of quality issues.
The item must be shipped back within 15 days including weekends after its delivery to you. Therefore, please contact our customer service to process the return issue soon.
② For All Custom Fit Orders
Customized dresses are made just for you and no one else. So we are sorry that we cannot accept returns on custom dresses. However, if there are any damaged, defective or mis-shipped items, we will offer a refund or resend new ones to provide a hassle-free shopping experience.
If you receive a damaged or defective dress that is caused by Fauvia, please kindly send us an email at service@fauvia.com as soon as possible. Our team will promptly review your request and follow up with any necessary steps.
However, if you need any alterations, please take your dress to a local seamstress, and we will reimburse you for the cost of the alteration. (To be eligible for reimbursement, please send us a picture of your receipt from the tailor.)
③ Return Conditions
All returnable items must be:
- Unwashed
- Unaltered
- Undamaged
- Clean and free of lint or hair
- In original condition with tags still attached
The following items are not returnable:
- Custom Size Dresses
- Custom Color Dresses
- Custom Style Dresses
- Swatches
- Final Sale Items
Please do not ship items back to us without prior approval. If you need to return an item, please contact our customer service team first to obtain approval and further instructions. Orders that are sent back to us without approval may be rejected, and we want to ensure that your return is processed smoothly and efficiently.
④ How To Return
Please submit a return request via email (service@fauvia.com) within 15 days of receiving your order to make sure you are eligible for a return.
- Supply photos or other evidence that clearly shows the problems, including quality issues, damage during shipping, color/ style/ size errors.
- All returned items must be in original condition, unwashed, unaltered, undamaged, clean and with the original tags and packaging.
Please note:
- Please contact us to get a return address.
- Please send back the dress with the original packing we use.
- Please send us the tracking number of your return package. (We are unable to arrange a refund without this information.)
- For free shipping orders: If you return an item from an order that qualified for free shipping, the original shipping cost we covered will be deducted from your refund. You are responsible for the cost of returning the item to us.
Exchange Policy
We are sorry that we are currently unable to offer an exchange service for dresses. If you have purchased an item and would like to exchange it for a different size, style, or color, you will need to return the item for a refund and place a new order for the correct item.
Please Note: You need to pay the shipping fee from your address to Fauvia when you return it back.
Cancellation Policy
Please note that our items are made to order, we will process the order as soon as payment received. Once the tailoring process has begun, there will be Labor Costs and Material Costs.
- Unpaid orders will be automatically cancelled.
- Please contact us at service@fauvia.com in 24 hours after order confirmation. You’ll get a full refund after canceling the order.
- Within 24-72 hours, you will get 70% product price refund and 100% shipping cost refund.
- More than 72 hours, you will get 50% product price refund and 100% shipping cost refund since we may have made your dress.
- Once your order is shipped, it cannot be cancelled. (However, we will be more than happy to assist you with the return of your item once you have received it.)
After payment, you will receive an order confirmation email. Please reply to the email within 24 hours if you need to change any information. Any changes made after we start tailoring may result in extra costs, as it may require the use of new materials. To avoid any additional fees, please clearly communicate any changes by replying to the order confirmation email within 24 hours after payment.
